FAQ

How do I create an account?

To create an account, click here. By creating an account you'll gain exclusive access to new products, shopping offers, order history and much more.

 

Why can’t I log in to my account?

  • If you receive a message that your email address is not valid in our system, this means that you do not yet have an account online. This is possible even if you’ve placed orders or received our newsletters in the past. Creating an account online is optional. Click here to create an account.
  • If you receive a message that your password is not valid or do not remember your password, click here to reset your password.

 

How do I update my account information?

You can update your account information by logging in to your account from the Home Page.

 

How do I subscribe to FIXMD emails?

To receive special offers and exclusive tips and content on the science of aging beautifully, click here to subscribe to our newsletter.

 

How do I unsubscribe from FIXMD emails?

To unsubscribe from our newsletter, simply click the unsubscribe link at the bottom of any FIXMD email.

 

How can I check the status of my order?

Orders are typically processed and shipped within 1-2 business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also login to 'My Account' to view order status and history.

 

What is your return policy?

Although we are confident you will love FIXMD as much as we do, you have up to 30 days (from date of purchase) to return items purchased on our website. We cannot accept returns from other retail outlets. Should you decide to return a product, email us at info@fixmdskin.com. Please include a copy of your original receipt and reason for returning the product. Original shipping and handling charges are non-refundable (if applicable). Products specified as non-returnable or not for resale cannot be returned. Customer service is available 830AM – 430PM(PST), Monday – Friday at 86699FIXMD

 

What are shipping options and costs?

US Shipping rates:

Standard Shipping 0 lb – 5 lb $9.95
Heavy Goods Shipping 5 lb – 20 lb $19.95

 

Canadian Shipping Rates: $30, Fed-ex rates apply

 

What are my payment options?

We accept all major credit cards and PayPal.

 

Are FIXMD products safe to use before and after a cosmetic procedure?

Please follow your physician’s directions regarding how long before and after any procedure you should cease using or resume using your FIXMD products. We recommend avoiding areas of the skin that are not completely healed and always apply gently.

 

Where can I find the list of ingredients?

A complete list of ingredients can be found by clicking on each product on the ‘Shop’ page.

 

In what order should I apply my FIXMD products?

FIXMD was created and intended to be used as a system. Each product is intended to be applied both morning and evening for the best results.

Step One - Cleanse your skin with Detoxify Environmental Cleanser.

Step Two - Apply Longevity Cell Serum.

Step Three - Apply Fortify Matrix Moisturizer.

Step Four - Apply Activate Eye Cream.

*Always follow morning regimen with a broad spectrum sunscreen SPF 15 or higher.

 

Does FIXMD test on animals?

FIXMD does not test on animals nor do we believe in the practice.

 

How long before I see results?

Tidbits from clinical trials here! TBD

 

What should I do if I break out in a rash or develop irritation?

Should rash or irritation occur, discontinue use of product immediately. Should it persist, contact your physician.

 

Is FIXMD contraindicated for certain skin conditions?

If you are allergic to any of the ingredients in FIXMD products you are advised not to use them. Also refrain from using our products if you have an active herpes outbreak, cystic acne, facial warts or open wounds without prior permission from your physician.